BitStarz Responsible Gaming

We at BitStarz Casino believe that gambling should always remain a form of entertainment, never a source of financial or emotional stress. As a licensed operator, we take responsible gaming seriously and have built a range of tools and safeguards to help you stay in control while enjoying everything BitStarz Casino has to offer. This page explains our commitment, the tools we provide, and where to turn if you or someone you know needs support.

Our Commitment to Responsible Gaming

We operate BitStarz under a licence issued by the Curaçao Gaming Authority (licence no. OGL/2024/165/0185) and are owned and operated by Gareton B.V., registered in Curaçao. Since launching in 2014, we have grown into an online casino offering over 6,000 games, but our priority has always been the wellbeing of our players. We design every part of the BitStarz experience, from the BitStarz Casino login process to our bonus terms, with responsible play in mind, and we continuously review our policies to reflect best practice in the industry.

Who We Serve

We proudly welcome players across Australia and other eligible markets, and we provide our platform in English with localisations in Russian, Chinese and Japanese. We do not accept players from a number of restricted jurisdictions, including the United States, the United Kingdom, and several other territories listed in our terms and conditions. We enforce these restrictions strictly through our verification procedures to ensure that we only serve markets where our licence permits us to operate.

Recognizing the Signs of Problem Gambling

We encourage every player using bitstarz casino to regularly assess their own gambling habits. Problem gambling can affect anyone, regardless of experience or bankroll size. We ask you to consider whether any of the following apply to you:

You spend more time or money gambling than you originally intended
You chase losses by depositing again after a losing session
You borrow money or use funds meant for essentials to gamble
You feel anxious, irritable or distressed when you are not able to play
You hide your gambling activity from family or friends
You neglect work, relationships or responsibilities because of gambling

If you recognize any of these behaviours in yourself, we strongly recommend using the tools described below or reaching out to one of the support organizations listed further on this page.

Tools We Provide to Help You Stay in Control

We give every account holder access to a set of responsible gaming controls directly from their account settings, whether they play through our website or the bitstarz casino app. Our support team can also help you activate any of these tools via live chat or email if you have trouble locating them.

Deposit, Loss and Wager Limits

We allow you to set daily, weekly or monthly limits on how much you deposit, lose or wager across our casino. Once a limit is set, we apply it immediately, and any request to increase a limit only takes effect after a cooling-off period, while requests to lower a limit are applied right away.

Session Time Limits and Reality Checks

We offer session reminders that notify you of how long you have been playing. These reality checks help you stay aware of your time spent gambling and make informed decisions about when to take a break.

Cool-Off Periods and Self-Exclusion

We provide short-term cool-off periods, allowing you to pause your account for a defined period ranging from 24 hours to several weeks. For players who need a longer break, we offer self-exclusion for six months, one year, or permanently. Once self-exclusion is activated, we restrict access to your account, remove you from marketing communications, and do not allow reactivation until the chosen period has expired, regardless of any request made during that time.

Account Verification and Age Restrictions

We require all players to be at least 18 years old, or the legal gambling age in their jurisdiction, whichever is higher. We verify identity and age during registration and before processing withdrawals, and we reserve the right to request additional documentation at any point, including when you access your account through bitstarz login on desktop or through the bitstarz app on mobile.

Responsible Use of Bonuses and Promotions

We design our promotions, including our welcome package, free spins offers and no deposit bonus codes, to enhance your entertainment, not to encourage excessive play. When you claim a BitStarz Casino bonus, bitstarz no deposit bonus, or any seasonal promotion such as our 30 free spins or 100 free spins offers, we apply wagering requirements and maximum bet limits designed to promote sustainable play rather than rapid, high-risk wagering.

We ask that you treat every bonus, including free bonus codes for existing users, as a supplement to responsible play rather than a reason to deposit beyond your means. If you have set deposit or loss limits, these will continue to apply even while a bonus is active, and we will never override your self-imposed restrictions to allow a larger deposit.

Support for Family Members and Friends

We understand that problem gambling affects not only the player but also their family and friends. If you are concerned about someone else's gambling behaviour, we encourage you to contact independent support organizations for guidance, and you may also reach out to our support team confidentially if you believe an account requires closer review.

External Support Organizations

We recommend the following independent, non-profit resources if you or someone you know needs further assistance:

GambleAware – www.begambleaware.org
Gamblers Anonymous – www.gamblersanonymous.org
GamCare – www.gamcare.org.uk
Gambling Help Online (Australia) – www.gamblinghelponline.org.au

These organizations offer free, confidential advice, counselling and helplines. We are not affiliated with them, but we support their mission and encourage every player to use their services if needed.

How to Reach Us

If you would like to activate any responsible gaming tool, discuss a concern, or request account closure, our team is available 24/7 through live chat, or by email at support@bitstarz.com. We provide support in English, Russian, Chinese and Japanese, and our staff are trained to handle responsible gaming requests with discretion and care. We also welcome feedback on how we can further strengthen our safer gambling measures across our online casino, our bitstarz casino app, and every other channel we use to serve our players.

We remain committed to providing a safe, transparent and enjoyable environment at BitStarz, and we will keep updating our responsible gaming policies as regulations and best practices evolve.

Content updated: August 26, 2026