BitStarz Privacy Policy

At BitStarz Casino, we are committed to protecting your privacy and safeguarding the personal information you share with us when you register, log in, and play at our online casino. This BitStarz privacy policy explains what data we collect, how we use it, and the rights you have regarding your personal information. By creating an account, using the BitStarz login page, or downloading the BitStarz casino app, you acknowledge that you have read and understood this policy.

BitStarz Casino is operated by Gareton B.V., registered under No. 160656 at Landhuis Zuikertuin, Zuikertuintjeweg z/n, Willemstad, Curaçao, and licensed by the Curaçao Gaming Authority under licence no. OGL/2024/165/0185. We process personal data in accordance with applicable data protection legislation, and this policy applies to all visitors and registered players, including those accessing bitstarz casino through desktop or mobile devices.

Information We Collect

We collect several categories of information to provide you with access to bitstarz casino real money games, process your transactions, and administer your account. When you register, we ask you to provide accurate and complete details, which we may verify at any time.

• We collect registration data such as your name, date of birth, email address, phone number, and residential address.
• We record your bitstarz login credentials and authentication details used to access your account, including through the bitstarz casino australia login page and the BitStarz app.
• We track deposit and withdrawal history, currency preferences, and payment method details for both FIAT and cryptocurrency transactions.
• We monitor your gaming activity, including slots, bitstarz poker, live dealer tables, and other games you play, to manage wagering requirements and bonus eligibility.
• We store communication records when you contact our support team via email or LiveChat.
• We may collect technical data such as your IP address, device type, browser information, and geolocation to confirm eligibility and prevent fraud.

Information From Bonuses and Promotions

When you redeem a bitstarz bonus code, a bitstarz promo code, or claim a bitstarz no deposit bonus, we record details of the offer used, including which bitstarz no deposit bonus codes or bitstarz free bonus codes existing users applied, to track wagering progress, bonus expiry, and compliance with our promotional terms. This information is also used to determine eligibility for our VIP Starz Club and other loyalty rewards.

How We Use Your Information

We use the information we collect for legitimate business purposes connected to operating bitstarz casino and providing you with a secure gaming environment.

• We use your data to verify your identity, age, and location before allowing access to real money games.
• We process your information to manage deposits, withdrawals, and to calculate wagering requirements linked to bonuses such as the bitstarz 30 free spins, bitstarz 50 free spins no deposit, and bitstarz 100 free spins offers.
• We use your contact details to send account notifications, security alerts, and, where you have opted in, marketing communications about new promotions.
• We analyze gameplay data to detect suspicious activity, prevent fraud, and comply with responsible gambling obligations.
• We use aggregated, anonymized data to improve our website, our bitstarz app, and our overall service offering.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within the BitStarz casino app to recognize returning players, remember your preferences, and streamline the bitstarz login process. Cookies also help us understand which games and promotions are popular among players from Australia and other markets we serve. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our online casino, including automatic login and personalized bonus offers.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with trusted partners where necessary to operate bitstarz casino effectively.

• We share data with payment processors and cryptocurrency processing partners to facilitate deposits and withdrawals.
• We share information with game providers and platform providers to enable gameplay and verify significant wins.
• We may disclose information to regulatory authorities, including the Curaçao Gaming Authority, where required by law or licensing obligations.
• We may share limited data with fraud prevention and identity verification services to protect our players and our business.
• We may share information with professional advisors, such as auditors or legal counsel, under strict confidentiality obligations.

Data Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our systems encrypt sensitive data during transmission, and we restrict access to personal information to authorized personnel only. While we take data protection seriously, no method of transmission over the internet is entirely secure, and we encourage you to use a strong password and enable any available security features when accessing bitstarz casino login pages.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterward to comply with legal, regulatory, tax, and accounting requirements. Where you request account closure, we may retain certain records related to transactions, bonus history, and communications for audit and compliance purposes.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you.

• You have the right to request access to the personal information we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of processing, including marketing communications.
• You may withdraw consent for optional data processing activities at any time by contacting us.

To exercise any of these rights, you may contact our support team at support@bitstarz.com, and we will respond within a reasonable timeframe.

International Data Transfers

As we serve players across multiple regions, including Australia, and offer localized support in English, Russian, Chinese, and Japanese, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure such transfers comply with applicable data protection standards.

Children's Privacy

Our services are strictly intended for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors, and we may request identity verification documents to confirm your age before permitting access to bitstarz casino real money games.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, and we reserve the right to decline registration, close accounts, or withhold payouts where we identify access from a prohibited location, regardless of whether the attempt was made through our website or the bitstarz casino app download.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal obligations. We encourage you to review this page periodically. Continued use of bitstarz online casino services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this privacy policy, how we handle your personal data, or your rights as a player at bitstarz casino, please contact our support team via LiveChat, available 24/7, or by email at support@bitstarz.com.